Q-01How much does a visit cost?
Nothing if we do the repair. If you decide not to repair after diagnostics, diagnostics cost 200 ₴.
Q-02How do cartridge refills work?
We pick cartridges up and bring them back for free, or refill them in your office. From 350 ₴ per cartridge.
Q-03What if it can't be fixed on site?
We take the device to our workshop; repairs take up to 5 working days. Sometimes we can leave a loaner printer, just ask.
Q-04Do you work with sole proprietors?
Yes, with companies and sole proprietors (FOP). Payment by bank transfer, paperwork including via M.E.Doc. We don't work with private individuals.
Q-05Which brands do you service?
HP, Canon, Brother, Kyocera, Xerox, Ricoh, Samsung, Pantum and others.
Q-06Is the repair guaranteed?
Yes, 3 months on the work done and the parts installed.
Q-07How soon will an engineer arrive?
The same day if you contact us during working hours: Mon–Fri 9:00–18:00, Sat by arrangement.
Q-08Do you repair computers and laptops?
Yes. The engineer can look at them during the same visit as your printers.